Strategic Business Leader (SBL)
SBL Strategic Business Leader
Lecturer, Strategic Management
Supervising Business Masters dissertations students
Annual Conferences attended; Knowledge Management Europe,
Frontiers in Services Marketing, Academy of Marketing Science
Service Quality Management consultancy with a range of indigenous and trans-national service organisations. Design and delivery of Service Quality / Service Excellence / Customer Service training programmes at operational and tactical organisation levels
Competitive Strategy mentoring with a range of indigenous fast-moving consumer goods and business-to-business organisations
Tactical and Strategic Marketing Management positions in fast-moving consumer goods, business-to-business and consumer services sectors in Ireland, continental Europe, U.S.A. and Canada.
International Society for Strategic Marketing, E.U. Knowledge Management Forum,
European Foundation for Quality Management Educational Community of Practice,
Academy of Marketing Science.
18 Professional Accounting Exam Prize-winners
Research interests include strategic service management, service quality management, sport marketing, strategic marketing management.